Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
Revolution Health (“we,” “our,” “us”) operates a chiropractic clinic and this website in Vancouver, BC. This policy applies to our website, online booking, communications (including SMS and email), and in-clinic services.
- You provide: name, contact details, appointment data, health history and related clinical information, insurance/claim details, and messages you send us.
- Automatically collected: IP address, device/browser info, and cookies/analytics to secure and improve the site.
- Provide clinical services and manage appointments/records
- Send administrative messages (confirmations, reminders, schedule changes)
- Respond to inquiries and support requests
- Process insurance and ICBC claims (if authorized)
- Meet regulatory/recordkeeping obligations
- Improve site reliability and security
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We collect, use, and disclose personal information with your consent or as permitted by the Personal Information Protection Act (PIPA). You may withdraw consent at any time, subject to legal/contractual limits and reasonable notice.
We disclose personal information only to:
- You or your authorized representative
- Care providers involved in your care (with consent)
- Insurers/ICBC for claims you authorize
- Service providers acting on our behalf under confidentiality
- Authorities where required or permitted by law
Clinical records are retained as required by law and professional standards—generally at least 16 years from the date of last entry, or for minors 16 years after reaching the age of majority—then securely destroyed.
We use physical, administrative, and technical measures appropriate to the sensitivity of your information. Electronic records are stored in secure systems and access is limited to authorized personnel.
You may request access to, or correction of, your personal information. Contact [email protected]. We will respond in accordance with PIPA.
We use cookies/analytics to operate and improve the site. You can control cookies via your browser settings.
Our website is intended for adults. Clinical services for minors require parent/guardian consent in accordance with BC law.
We may update this policy periodically. The revision date appears at the top of this page.
Revolution Health
405 W 5th Ave, Vancouver, BC V5Y 1J9
+1-604-620-9595 | [email protected]
